Arvostamme palautettasi – auta meitä parantamaan palveluitamme

ASIAKASPALAUTE

Arvostamme palautettasi korkealle, sillä jokainen kehitysehdotus on meille tärkeä. Voit jättää kirjallisen palautteen alla olevaan lomakkeeseen. Mikäli haluat, että olemme sinuun yhteydessä palautteeseesi liittyen, muistathan jättää myös yhteystietosi. Kiitos avustasi!

Nimi/yritys

Puhelinnumero (+494618640)

Sähköposti

Käyntipäivämäärä

Reitti/tilaus

Palaute (ruusuja, risuja, kehitysideoita)

'Strictly Necessary' Cookies let you move around the website and use essential features like bookings and online billing. These Cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. We use these 'Strictly Necessary' Cookies to:

Cookies we have defined as 'Strictly Necessary' Cookies will NOT be used to:

We process these kind of cookies according to Art. 6 (1) b) GDPR, the processing is carried out either to implement the contract; or according to Art. 6 (1) f) DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Name	Category	Purpose	Expires	Legal Basis
functionality	Strictly necessary	By agreeing, tools are loaded from the category functionality.	Seven to 30 days	Art. 6 (1) f) GDPR

Category

Purpose

Expires

Legal Basis

Strictly necessary

A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.

https://www.google.de/analytics/tag-manager/use-policy/

Default setting is set to expire after 2 minutes but can be extended.

Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
__cfduid	Strictly necessary	It protects and accelerates any website online.	One year	Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
targeting	Strictly necessary	By agreeing, tools are loaded from the category targeting.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
performance	Strictly necessary	By agreeing, tools are loaded from the performance category.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
strictly_necessary	Strictly necessary	Tools from the strictly necessary category are loaded.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
FRS	Strictly necessary	The FRS cookie is designed to hide the cookie bar after it has been verified.	1 day to 30 days	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
Language preference	Strictly necessary	This cookie is used to store the user's language setting so that the user is first shown the website in the browser language or in the language last selected.	1 year	Art. 6 (1) f) GDPR

VSF1080

Strictly necessary

The VSF Cookie is required to support the development of our pages.

Session-End

Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
functionality	Strictly necessary	By agreeing, tools are loaded from the category functionality.	7 to 30 days.	Art. 6 (1) f) GDPR

'Performance' Cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These Cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is. We use performance Cookies to:

Cookies we have defined as 'Performance' Cookies will NOT be used to:

We process this kind according to Art. 6 (1) f) DSGVO to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Category

Purpose

Expires

Legal Basis

Performance

It manages JavaScript and HTML tags for tracking and analytics on our Sites and helps make tag management simple, easy and reliable by allowing us to deploy website tags all in one place. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances.

https://www.google.de/analytics/tag-manager/use-policy/

Expiry varies ranging from one day to two years depending on the Cookie.

Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
		Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use and is never identified individually or personally and is not linked to any other information we store about you.	The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.	Art. 6 (1) a) GDPR
_ga	Performance	Used to distinguish users.	2 years	Art. 6 (1) a) GDPR
_gid	Performance	Used to distinguish users.	24 hours	Art. 6 (1) a) GDPR
_gat	Performance	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.	1 minute	Art. 6 (1) a) GDPR
AMP_TOKEN	Performance	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year	Art. 6 (1) a) GDPR
_gac_<property-id>	Performance	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	90 days	Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
	Performance	Hotjar gives us the big picture on how to improve your User experience and our performance and conversion rates. It enables you to have a better experience and service. It also assists us in diagnosing technical problems and analysing our trends. This results in our Site being more user friendly, more valuable and it being simpler to use.	1 year	Art. 6 (1) a) GDPR
_hjid	Performance	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.	1 year	Art. 6 (1) a) GDPR
_hjIncludedInSample	Performance	This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Funnels. This is a session cookie which is destroyed when the user leaves the site.	Session End	Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Functionality

This website uses the Youtube embedding function to display and play videos from Youtube. We use the extended data protection mode, which, according to provider specifications, only starts storing user information when the video is played. At the moment the playback of the embedded video starts, Youtube uses cookies to collect information about user behavior. According to information from YouTube, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices.

Independent of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which can trigger further data processing procedures without our influence.

Further information on data protection at YouTube can be found in the provider's data protection declaration at: policies.google.com/privacy.

1 year

Art. 6 (1) a) GDPR

Category	Purpose	Expires	Legal Basis
Functionality	Google Maps is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and also the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.	1 year	Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
Pop-up	Functionality	The cookie is stored to prevent selected items from appearing.	Depending on whether the cookie is set in session storage or local storage, the times vary. Expiration of the session or until the local storage is emptied.	Art. 6 (1) f) GDPR

Name	Category		Purpose	Expires	Legal Basis
	Functionality	is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.		1 year	Art. 6 (1) a) GDPR

We use the online advertising program "Google Ads" from Google LLC on our website. (1600 Amphi-theatre Parkway, Mountain View, CA 94043, USA; "Google"). In this context we use the applications offered by Google Ads, namely conversion tracking. For the European Economic Area and Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller.

In conversion tracking, your data is processed in such a way that when you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our site and the cookie has not expired, Google and we can recognize that you clicked on the ad and were redirected to that page. Each Google Ads customer receives a different cookie. As a result, there is no way that cookies can be tracked on the sites of ads customers. The information collected using the conversion cookie is used to compile conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page with a conversion tracking tag. However, we do not receive information that personally identifies users. If you do not wish to participate in the tracking process, you may refuse the use of cookies by changing your browser setting to decline cookies. You can also disable cookies for Conversion tracking by setting your browser to block cookies from the "googleadservices.com" domain. For more information about Google's privacy policy, please visit google.com/policies. Users may also opt-out of all or part of ads at support.google.com/ads/answer/2662922.

Google Lead Forms is an application of Google Ads that enables us to display ads in the search results of the Google search engine. The user is requested to enter his data. The entered data is forwarded to us by Google.

Your data may be transferred to the USA. Google has committed itself according to the "SCC" (standard contract clauses) to comply with the European data protection guidelines. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You may revoke your consent at any time without affecting the legality of the processing that has been carried out on the basis of your consent until revocation. You can find further information and the Google data protection declaration at: policies.google.com/privacy.

Name

Category

Expires

Legal Basis

Google Ads

Targeting

Up to 540 days

Art. 6 Abs. (1) a GDPR

Name	category	Purpose	Expires	Legal Basis
utm_parameters	Targeting	The cookie stores the UTM parameters and passes them on to the booking website.	30 days	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
Awin	Targeting	The cookie sets a browser-specific ID to identify a new click on the same browser.	30 days	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
Various DoubleClick Cookies are set to reveal the online behaviour of our Users.	Targeting	These cookies are placed by a third party (DoubleClick.net) and used for remarketing, reporting and the optimization of online advertising, including the selection of relevant advertisements.	14 days	Art. 6 (1) a) GDPR
IDE	Targeting	Contains a randomly generated User-ID. Google can use this ID to recognize the user across different websites and display personalized advertising.	1 Year	Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
fr	Targeting	This Cookie is placed by Facebook. It enables FRS to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables FRS to see how our users move between devices when accessing the FRS web site and Facebook, to ensure that FRS’ Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the FRS web site.	4 months	Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
	Targeting	Google Conversion Linker is a part of Google Analytics and helps us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use and is never identified individually or personally and is not linked to any other information we store about you.	The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser	Art. 6 (1) a) GDPR
_gcl_au	Targeting	Contains a randomly generated User-ID.	90 days	Art. 6 (1) a) GDPR
_gcl_aw	Targeting	This cookie is set when a user clicks on a Google ad to visit the website. It contains information about which ad was clicked, so that achieved successes such as orders or contact requests can be assigned to the ad.	90 days	Art. 6 (1) a) GDPR

On this website / In this app we use the tool Adform from Adform A/S Wildersgade 10B, sal. 1 DK-1408 Copenhagen, Denmark, which collects data for analysis, marketing and optimization purposes and thereby helps us to improve our marketing activities, website or app. The collected data is used by Adform to link advertising contacts and clicks on advertisements with a resulting use of our website or app. In this way, we can determine whether internet users who have seen our ads visit our website, which products they are interested in or how the app is used. This helps us to use our advertising budget more efficiently. We may also use the information collected to deliver advertising based on your interests (e.g., products viewed). For the data collection pseudonymous online identification numbers (Online ID) such as cookie IDs, IP address, device IDs, Advertising ID / IDFA (e.g. on Android or Apple Smartphones) are used. No unique user-related data such as name or address is stored. All IDs used by us only allow the recognition of your device, your internet browser or the used app. The collected data will not be used to personally identify you as a user of our website or app without your separate consent. If you do not wish to have your data collected by Adform, you can proceed as follows: Under the following links you will find an explanation of how you can deactivate data collection on your computer or mobile device: *https://site.adform.com/privacy-center/platform-privacy/opt-out/*
Name	Category	Purpose	Expires	Legal Basis
C	Targeting	Identifies if user’s browser accepts cookies. 1 – Cookies are allowed 3 – Opt-out	If C=1 - 60 days If C=3 - 3650 days	Art. 6 (1) a) GDPR
CM14	Targeting	Identifies if there is a need to re-check partner‘s cookie matching existence (set by Cookie Matching)	14 days	Art. 6 (1) a) GDPR
CM	Targeting	Identifies if there is a need to re-check partner‘s cookie matching existence (set by AdServing)	1 day	Art. 6 (1) a) GDPR
Uid	Targeting	Unique identifier	60 days	Art. 6 (1) a) GDPR